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9th September 2010

Independent Drainage Ltd
Unit 19 K Henbury Farm
Dorchester Road
Sturminster Marshall
Wimborne
Dorset
BH21 3RN

You can have confidence in ID!

When our much loved and regularly unblocked septic tank was taken ill earlier this year it was a desperate time. We soon realised that a house is not much good without functioning toilets and lots of anxious rodding made no difference. We were expecting the 'sharp intake of breath' and the 'well you've been using this tank' approach and it was with a heavy heart that we searched the internet and Yellow Pages for a solution. Lucky us! ID came with confidence, suggestions and the obvious expertise we needed as well as managing to stay personable throughout. No mess, no fuss and no time lost. Nothing was too much trouble and the whole process came in right on budget.

Discussing the wonderful new digester with friends and neighbours and anyone else unfortunate enough to have to listen is an automatic qualification to become 'an anorak'. It knocks train spotting, motor enthusiasm and even a fascination with lifts and escalators into a cocked hat.

A great product and a company that is a credit to all its employees.

Thanks ID

Mike and Penny Burghart
Broomhill


29th July 2010

Independent Drainage Ltd
Unit 19 K Henbury Farm
Dorchester Road
Sturminster Marshall
Wimborne
Dorset
BH21 3RN

Dear Sirs,
Re Independent Drainage Ltd

Following my early retirement some 4 years ago from working as both Portfolio Manager and Touring Caravan Site Development Planning Manager I have been working as a Consultant for both Forest Holidays and The Camping and Caravanning Club as a Project Manager and Designer. This has involved managing some £10M of funds for the total refurbishment of campsites formally managed by the Forestry Commission. 10 of these sites are located in Hampshire within the New Forest.

During this time I engaged the services of Independent Drainage who have completed numerous tasks most satisfactorily. These works have included major groundwork projects such as replacing existing Pumping Stations and Tanks plus the Installation of 3 Underground LPG (Calor Gas) Tanks and associated pipe runs etc.

The ground conditions that exist within the New Forest are quite challenging. The conditions are usually very unstable, affected by both a high water table and other interesting geological features. Independent Drainage proved to be a company who carefully considered and managed the difficulties and problems ahead. They had to work alongside and to the requirements of Natural England, The Forestry Commission, The New Forest National Park Officers and other environmental agencies. Indeed, following the inspection of works in one particularly difficult situation I believe that The Forestry Commission went on to appoint Independent Drainage as one of their Approved Companies.

I can confirm that Independent Drainage have and continue to carry out their work for Forest Holidays professionally, on time and within budget.

I have had considerable experience over many years of working with Ground Working Companies and am entirely happy to recommend this company to anyone who requires a careful and considerate company who wish to produce good work, safely, on time and in a tidy and efficient manner.

Best regards,

Name & Address supplied to bona fide customers.


29th July 2010

Independent Drainage Ltd
Unit 19 K Henbury Farm
Dorchester Road
Sturminster Marshall
Wimborne
Dorset
BH21 3RN

To whom it may concern,

Independent Drainage encountered significant difficulties in installing our treatment plant in our home farm two years ago because the water table was so high. My property is not far from the River Avon and one only has to dig down a foot to encounter the water table. Despite these difficulties, they came up with an admirable solution and successfully installed our treatment plant which is working perfectly.

I found this company able to overcome the problems associated with high water levels with ingenuity and skill. I recommend them most highly.

Kind regards,
Yours sincerely

Name & Address supplied to bona fide customers.


17th December 2008

Independent Drainage Ltd
Unit 19 K Henbury Farm
Dorchester Road
Sturminster Marshall
Wimborne
Dorset
BH21 3RN

Dear Sirs,

I just wanted to say thanks very much for the fantastically clean condition the driveway and area directly in front of the cottage was left in. I expected to have spent part of last weekend giving everywhere a good sweep and swilling down - not necessary!

Thanks again.
Kind regards

Name & Address supplied to bona fide customers.


Forest Holidays Logo

22nd September 2008
Independent Drainage Limited
Unit 1A Bailie Gate Industrial Estate
Sturminster Marshall
Wimborne
Dorset
BH21 4DB

To Whom It May Concern

Forest Holidays have cabins, camping and caravan sites on Forestry Commission land all over the UK.

Over the past two years we have found the service provided by Independent Drainage to be of the highest standard.

Independent Drainage have undertaken major works for us on sites of special scientific interest, producing high levels of workmanship with minimal disruption. From their initial site surveys to the final reinstatement they carry out their work in a professional and efficient manor.

We confirm Forest Holidays will continue to use the services of Independent Drainage and have no hesitation in recommending them to others.

Yours sincerely

Name & Address supplied to bona fide customers.


Our Ref: MAINT/SVC
29th September 2008

To whom it may concern

Dear Sir

Independent Drainage - Drainage, Septic Tank and Packaged Sewage Treatment Systems Specialists.

The above named business is employed to carry out specialised work on both of the landed Estates for which I have the maintenance responsibility.

I first approached the business during the summer of 2006, to undertake simple drain clearance and cyclical servicing of septic tanks and foul water pumps. Their response to this work was rapid, their attitude was commendable and their approach to the task set was one of diligence and cleanliness.

I was soon testing their skills, instructing them to undertake the replacement of water-logged septic tanks with packaged sewage treatment systems. Even under extremely difficult and hazardous conditions, the workforce were quick to respond and took a great deal of pride in completing the tasks, cleanly, efficiently and within budget.

Because of the, sometimes, sensitive areas into which I send them, the company maintains some vehicles which are unliveried, not announcing the somewhat 'delicate' nature of their work.

Their administration systems function well: if the office is unmanned, the telephone system diverts automatically to one of the partners. Servicing records are maintained and appointments made with the property occupiers, often a difficult task in itself!

I have absolutely no hesitation in recommending Independent Drainage for all types of drainage work, domestic, commercial or industrial.

Yours sincerely

Name & Address supplied to bona fide customers.


FAO Dameon Brunn & Team
Independent Drainage Limited
Unit 1A Bailie Gate Industrial Estate
Sturminster Marshall
Wimborne
Dorset
BH21 4DB

Dear Dameon

I'm putting pen to paper to thank and congratulate you and your team for carrying out such an excellent job in converting our septic tank at Lilliput, Poole.

It was in March this year we received a visit from our local 'environment & consumer protection services' informing us that members from our local golf club were complaining of strong sewage smells from the local brook.

It transpired that these smells were originating from our septic tank which discharges via a soakaway into said brook.

Now, having lived in the same property for 26 years with a septic tank that has performed satisfactorily during that time, we were concerned (to put it mildly), especially when legal action and fines were threatened.

Well, we tried all routes to solve the problem. It was clear that our soakaway had given up the ghost and there seemed no easy solution. Space was at a premium and precluded a new soakaway being installed; furthermore it looked like a massive bill to get into the main sewer system a quarter of a mile away. Senior citizens tend to be strapped for cash anyway.

We were relieved but sceptical when 'id' came up with a solution which we could afford. It looked too good to be true!

Well here we are 6 weeks after the installation of 'Big Bertha' (we call her) and she's chugging away quietly and delivering extremely clear, completely odourless effluent day-in and day-out. I've almost given up checking her out... She's totally reliable.

What we can say is that this biological treatment system manufactured by Mantair and installed so efficiently by 'id' has been a godsend.

Thank You.

Name & Address supplied to bona fide customers.


Independent Drainage Ltd
1a Bailie Gate Industrial Estate
Sturminster Marshall
Wimborne
Dorset
BH21 4DB

Dear Sirs,

I write to express my appreciation of the work carried out recently at our property.

From answering our initial enquiry in May until completion of the work at the end of August, I have been impressed by the professionalism of your staff and service. The report that was issued following the survey was accompanied by a well-presented video showing clearly the matters of concern in the foul drainage system. The costs estimated were reasonable and only for the work necessary to be undertaken. It was pleasing to be informed following completion survey that other work that was identified as necessary – remedial actions did not need to be taken. As I am not an expert in these matters I would have not known if I had been informed otherwise – the integrity shown by your staff in not undertaking unnecessary work is exemplary.

Particularly Mark and Phil, the two gentlemen who carried out the major part of the work, behaved with great sensitivity to our needs, took immense care of our garden and completed their work tidily and without fuss. Ben who carried out the surveys took great pains to explain all elements of the work necessary and was available readily to answer any queries we had.

It is a pleasure to write this letter to the directors of Independent Drainage Ltd who deserve commendation for creating such a fine example of the sort of service sadly lacking in today’s business world. The company, its directors and staff deserve continuing success and will be recommended by us when asked.

Sincerely,

Name & Address supplied to bona fide customers.

Email from Jim Sheeran

Just to say thanks for organising the work here so efficiently at such short notice. I was impressed that you could get the unit emptied at an hour or two's notice in time for Ben's visit, and I'd be happy to use that firm again, so perhaps we could co-ordinate that in the future.

To a non-professional, sewage welling up into the garden lawn is a bit scary, but Ben explained calmly what was going on and what he was going to do (rather as I do with patients at the hospital!). He and his assistant were most efficient and courteous in the face of my quiet panic!

And thanks to your colleague, too - there was me worrying all day at work, thinking that nothing could be done to sort the problem for a week or so, trying to concentrate on patients but thinking only of sewage all the time - in the middle of a sterile operating theatre!

Thanks again to all involved at your company,

 

Email from Jonna Mercercox

We have recently had our cesspit replaced with a WPL water treatment system by yourselves. I would just like to point out that the 2 gents who were here for a week were fantastic. I am very impressed with the workmanship and quality of their work. The care and attention to their surroundings was remarkable. They are a credit to you,

 

Note from Sarah Rany

Thank you for all your help with this installation. We really appreciated how professionally everything was handled. Best wishes.